Sunday, January 06, 2013


So, there was some goof-up by the bill desk folks and my Amex payments for the electricity bills did not go through this time. The bills had come up for presentment twice this month so I was a little suspicious on what was going on, but being in Hyd at that time, and not having the bills in hand, I could no cross-check and forgot about it when we came back.

The other day the meter-reading guy came, slapped some arrears and left saying if we don't pay, they will disconnect. The standard procedure. But since this is BESCOM I was going to deal with, for once, and for a change, I did not panic. I wrote to their MD and some other officials with whom I had corresponded earlier and they were very prompt in responding and we finaly identified that the issue was with BillDesk not processing payments.

So at the end of two days, we did see the line getting disconnected and I still haven't seen the refund come into my credit card but I am neither irritated nor extremely worried - and that is the magic of customer service. That is the difference it can make to end users. And coming from a government entity, it is all the more to be relished! The BESCOM guys came back today, we made the payment offline at a counter, everything was restored and I have the contact from BillDesk whom I can chase for the refund of what we already paid last month. We ended up paying a little bit extra (BangaloreOne charges etc), but still, the exercise was not nerve-wrecking.

BWSSB on the other hand has gone back to their old ways of no water, no responses etc. I called on Friday morning, and after two days of calling, finally the BWSSB tanker came today - but one too late, we already had a private tanker fill up last night, since we had run completely dry! If only I could see BBMP and BWSSB go the BESCOM way, I am sure Bangalore will be a more pleasurable place to live in!


Manivannan said...

Dear friend, can you give me details like RR number or your address? Because, once you have contacted us on the problem, disconnection should not have happened. We need to check up what went wrong. Thanks. Manivannan, MD BESCOM.

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